Privacy Policy

Effective Date: October 26, 2023

Welcome to openhearts.top. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website openhearts.top.

Please read this privacy policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information You Provide Voluntarily

• Contact Data: Such as your name, email address, and any other information you provide when you contact us via our contact form, email, or subscribe to our newsletter.
• Account Data: If you create an account, we collect your username, password, and profile information.
• Communication Data: Records of your correspondence with us, including support requests and feedback.
• Transaction Data: If you make a purchase or donation, we collect necessary billing information, which may include payment card details processed by a secure third-party payment processor.

1.2 Information Collected Automatically

• Usage Data: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
• Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and device identifiers.

1.3 Information from Third Parties

We may receive information about you from third-party services (e.g., social media platforms, analytics providers) if you choose to link your account or interact with our content through those services.

2. Use of Your Information

We use the information we collect for various legitimate business purposes, including:

• To Provide and Maintain Our Service: To operate, maintain, and improve the functionality of our website and deliver the content and services you request.
• To Communicate With You: To respond to your inquiries, provide customer support, send you administrative information (e.g., updates to our policies), and, with your consent, send newsletters or promotional materials.
• To Personalize Your Experience: To understand how our users interact with our website and tailor content to your interests.
• To Process Transactions: To complete and manage any orders, donations, or financial transactions you initiate.
• For Security and Fraud Prevention: To protect our website, users, and business from malicious activity, fraud, and abuse.
• To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.

We will not use your personal information for purposes incompatible with those described in this policy without notifying you and, where required, obtaining your consent.

3. Data Protection and Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our measures include:

• Encryption of data in transit using Secure Socket Layer (SSL) technology.
• Regular security assessments and monitoring of our systems.
• Limited access to personal information to employees, contractors, and agents who need to know that information to operate our business.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

• What Are Cookies: Cookies are small data files placed on your device. They help us improve our site and your experience, see which areas and features are popular, and count visits.
• Types We Use:
  • Essential Cookies: Necessary for the website to function and cannot be switched off.
  • Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
  • Functionality Cookies: Enable enhanced functionality and personalization.
• Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request copies of your personal information.
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You can request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You can object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any email we send.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to such requests.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics, email delivery), under strict contractual data protection terms.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• <